Marketing Account Manager

At Colling Media, our client relationships are our top priority. We’re looking for a dedicated and personable account manager to maintain our clients’ accounts and serve as our main point of contact.

Our ideal candidate will have a passion for helping others and a drive to provide exceptional results and customer service. Applicants should also be comfortable working with spreadsheets, audits, and other organizational software. If this sounds like you, apply today and help us build meaningful, long-lasting relationships that move our business forward!

Responsibilities:

Act as the main point of contact in all matters relating to client concerns and needs

Build and strengthen client relationships to achieve long-term partnerships

Maintain accurate client records, keeping track of any contract updates and renewals

Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met

Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

Daily and Weekly Responsibilities

Take inquiries and requests from customers and address their needs

Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs

Meet regularly with other members of the team to discuss progress and find new ways to improve business

Generate progress reports to give to clients and higher-ups within the organization

Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

Requirements:

Professional experience in a sales or customer service role

Ability to multitask and juggle several responsibilities simultaneously

Strong written and verbal communication skills

Good attention to detail and organizational skills

Preferred Qualifications

Proven track record of meeting or exceeding quotas and receiving positive customer feedback

Career Application

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